A mobile incident reporting system built for the realities of factory floors.
This was about designing a mobile-first, glove-friendly, offline-capable incident reporting system, back in 2013, for factories where smartphones were rare, networks dropped off, and every second of delay could escalate risk.
I worked on the UX for IncidentChanger, crafting everything in response to chaos.
In 2013, digital tools hadn't reached many factory floors. Incident reporting systems were mostly paper-based, and Excel sheets lived on isolated computers with no real-time visibility. When something went wrong, workers either noted it down manually or passed it through word of mouth. These methods were unreliable under pressure.
